Terms & Conditions

Using the website

These Terms & Conditions apply to hadeliroc.com and H&A Deli's direct order-submission system. By using the site or submitting an order, you acknowledge these Terms and the Privacy Policy.

The site provides menu information and a way to send an order request to H&A Deli. It is not a direct online-payment service. If you do not agree with these Terms, do not submit an order through the site; you may call H&A instead.

Submission is not confirmation

Submitting an order through hadeliroc.com does not mean the order has been accepted or that preparation has begun.

1. The website generates an H&A order number and marks the request Awaiting Call.
2. You must call H&A and provide that order number.
3. Staff verifies the order, availability, contact details, price, and estimated timing with you.
4. Only after that confirmation does H&A treat the order as accepted and begin its fulfillment process.

If you do not call, H&A may not prepare the order. A website success screen alone is not confirmation.

Payment

H&A does not currently process direct payment on hadeliroc.com. Submitting an order does not charge a card or other payment method. Staff manually enters a confirmed order into H&A's Clover point-of-sale workflow, and payment occurs through H&A's normal in-person or delivery process.

Never place a card number, security code, bank information, or password in an instructions or notes field.

Prices, tax, and totals

H&A intends to display accurate, current menu prices. Website estimates include selected sizes and modifiers, applicable sales tax, and a delivery fee when delivery is selected. As of the Effective Date, the direct site is configured to estimate the combined Monroe County sales tax at 8%.

The server recalculates every submitted order from H&A's current menu and settings; that server-side calculation controls over a value altered or displayed incorrectly in a browser. If an obvious technical, menu, or pricing error is discovered before confirmation, staff may correct it and will communicate a material correction during the confirmation call. You can decline the corrected order. H&A will not secretly change an agreed confirmed price.

Direct delivery

As of the Effective Date, the website adds a $5 direct-delivery fee when delivery is selected. The fee and estimated total are shown before submission.

Direct delivery may depend on the address and delivery area, business hours, staffing, weather, order volume, safety, and other operating conditions. Staff will confirm whether H&A can deliver to the address you provide. A delivery request may be changed to pickup or canceled with your knowledge if direct delivery is unavailable.

Timing and availability

Ready and delivery times are estimates, not guarantees. Traffic, order volume, staffing, equipment, weather, food preparation, safety concerns, and other events can change timing.

Menu items, sizes, toppings, sauces, and other modifiers can sell out or become unavailable. H&A may pause online ordering for maintenance, security issues, outages, store needs, or operational conditions. Call 585-647-2319 if the site is unavailable or an order is urgent.

Your order information

You are responsible for reviewing the selected menu items, sizes, quantities, modifiers, fulfillment choice, phone number, delivery address, and instructions before submission. Provide a working phone number and, for delivery, a complete address and useful delivery directions. H&A is not responsible for delay caused by materially incomplete or inaccurate information, but staff may try to contact you to resolve it.

Food allergies and intolerances

If you have a food allergy or intolerance, please notify us. Use the allergy/safety field when submitting online and tell H&A staff again by phone when you call to confirm.

H&A takes allergy information seriously and uses reasonable order-handling practices, but ingredients and food may share kitchens, fryers, storage, preparation areas, equipment, or utensils. H&A cannot guarantee an allergen-free or cross-contact-free preparation environment. Ask staff about ingredients and preparation, and do not rely only on the website when a reaction could be severe.

This section does not waive or reduce H&A's obligations under food-safety law.

Special requests and cancellations

H&A will make reasonable efforts to follow special and delivery instructions, but cannot guarantee every substitution, preparation request, or delivery request. Instructions are not accepted if they are unsafe, unlawful, unrelated to the order, or impossible to perform.

Call H&A as soon as possible to change or cancel a request. H&A may reasonably decline or cancel an order because food is unavailable, the customer cannot be contacted, information is materially inaccurate, activity appears fraudulent or abusive, or an operational or safety condition prevents fulfillment. Staff should explain a material issue when reasonably possible.

Prohibited misuse

Do not submit fake orders, automated spam, abusive or unlawful material, card data in text fields, or information you are not authorized to provide. Do not manipulate prices or requests, bypass limits or security controls, impersonate another person, probe for vulnerabilities, interfere with the site, or attempt unauthorized access to staff systems or data. H&A may block or report activity reasonably believed to threaten customers, staff, the business, or the website.

Third-party services

DoorDash, Uber Eats, Grubhub, Google Maps, and other external services have their own terms, privacy practices, prices, fees, availability, refunds, and support processes. An order placed on a third-party platform is governed by that platform's terms and the order arrangement shown there, not by H&A's direct website-submission process.

Website content

H&A's name, logo, website design, writing, and original graphics are owned by H&A or used with permission. You may use the website for ordinary personal ordering and information. Do not copy or use protected material in a misleading commercial way, falsely suggest endorsement, or interfere with the rights of H&A or others.

Changes and governing law

H&A may update these Terms when the website or order process changes. The version posted when you submit an order applies to that submission, except where the law requires otherwise. Changes will be posted with a revised effective date.

New York law governs these Terms to the extent it may lawfully apply, without taking away any non-waivable consumer protection available under applicable law.

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